Transparency Policy
Last updated: April 9, 2025
Hesluri is committed to operating openly and honestly. This Transparency Policy describes how we handle information, make decisions, and communicate with the people who use our platform. By using our services, you acknowledge that you have read and understood this policy.
1. Our Commitment to Transparency
We believe that trust is built through clear and consistent communication. Hesluri strives to be open about how our platform works, how we use data, and how we make decisions that affect our users. We do not engage in deceptive practices and we aim to give users meaningful control over their experience.
2. Information We Collect and Why
We collect information in order to provide, maintain, and improve our services. The types of information we collect and the purposes for doing so are outlined below.
2.1 Information You Provide
- Account registration details such as name and email address
- Profile information you choose to add
- Content you submit, upload, or share through the platform
- Communications you send to us directly
2.2 Information Collected Automatically
- Usage data including pages visited, features used, and time spent
- Device and browser information
- IP address and general location data
- Cookies and similar tracking technologies
2.3 Purpose of Collection
- To deliver and personalize the service
- To process transactions and manage accounts
- To communicate important updates and respond to inquiries
- To improve platform performance and user experience
- To detect and prevent fraudulent or harmful activity
3. How We Use Your Information
We use the information we collect solely for legitimate service-related purposes. We do not sell personal information to third parties. We do not use your data for purposes unrelated to the operation or improvement of our platform without your explicit consent.
Where we rely on third-party service providers, we require them to process information only as directed by us and in accordance with appropriate data protection standards.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When data is no longer required for its original purpose, we delete or anonymize it in accordance with our internal data lifecycle procedures. You may request deletion of your account and associated data at any time by contacting us.
5. Sharing of Information
We may share information in the following limited circumstances:
- Service providers: Trusted partners who assist in operating our platform, bound by confidentiality obligations
- Legal requirements: When required by applicable law, regulation, or valid legal process
- Protection of rights: When necessary to protect the rights, property, or safety of Hesluri, our users, or others
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users
We do not share information with advertisers or data brokers.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our platform, remember your preferences, and understand how users interact with our services. You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.
We do not use cross-site tracking for advertising purposes.
7. Security Practices
We implement technical and organizational measures designed to protect the information we hold. These include access controls, encrypted data transmission, and regular security reviews. While no system can guarantee absolute security, we take reasonable steps to protect against unauthorized access, disclosure, or misuse.
In the event of a data breach that poses a meaningful risk to users, we will notify affected individuals and relevant authorities as appropriate and in a timely manner.
8. User Rights and Control
Users have the following rights with respect to their personal information:
- Access: Request a copy of the information we hold about you
- Correction: Request that inaccurate or incomplete information be updated
- Deletion: Request removal of your personal data, subject to legal or operational retention requirements
- Portability: Request your data in a structured, commonly used format
- Objection: Object to certain types of processing where permitted
To exercise any of these rights, contact us at help@hesluri.com. We will respond within a reasonable timeframe.
9. Platform Decisions and Moderation
We apply content and conduct standards to ensure a safe and productive learning environment. Decisions regarding content removal, account suspension, or access restrictions are made based on our Terms of Service and Community Guidelines. Users affected by such decisions may contact us to request a review.
We do not make automated decisions that produce significant legal or equivalent effects without human oversight.
10. Third-Party Services and Links
Our platform may contain links to third-party websites or integrate with external tools. We are not responsible for the privacy practices or content of those services. We encourage users to review the policies of any third-party services they interact with.
11. Changes to This Policy
We may update this Transparency Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify users by posting a notice on our platform or by sending a direct communication. The updated policy will take effect upon posting unless otherwise stated.
Continued use of the platform after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests related to this policy, please reach out to us through any of the following channels:
| Method | Details |
|---|---|
| help@hesluri.com | |
| Phone | +380 99 387 48 27 |
| Website | hesluri.com/contact-us |
| Address | Henerala Kurmanovycha St, 9, Lviv, Lviv Oblast, Ukraine, 79000 |